1. Basic concepts.
1.1. Online store is an Internet site located at: https://synthetics.club which presents the Products offered by the Seller for purchase and all related subdomains;
1.2. An online store visitor is a person who came to the online store’s website without the purpose of placing an Order;
1.3. User — a natural or legal person, a visitor to an Online store who accepts the terms of this Agreement and wants to place Orders in the Online store;
1.4. Buyer — A User who placed an Order in an online store;
1.5. Продавец — synthetics.club (ИНН: 645394539693);
1.6. Product — items presented for sale in the online store;
1.7. An order is a duly executed request of the Buyer for the purchase and delivery to the address specified by the Buyer / by means of pickup of Goods selected in the Online store.
2. General provisions.
2.1. The Seller sells Goods through an online store.
2.2. By ordering Goods through the Online Store, the User agrees to the conditions set out below. In case of disagreement with the terms set forth in this User Agreement (hereinafter referred to as the Agreement or Public Offer), the User is obliged to immediately stop using the service and leave the Online Store.
2.3. This User Agreement, as well as information about the Product, is a public offer in accordance with Article 435 and paragraph 2 of Article 437 of the Civil Code of the Russian Federation.
2.4. The Agreement can be changed by the Seller unilaterally without notifying the User/The buyer. The new version of the Agreement comes into force after 10 (Ten) calendar days from the date of its publication.
2.5. The Public Offer is recognized as accepted by the Visitor of the Online Store / Buyer from the moment the Visitor registers in the Online store, the Buyer places an Order without authorization, the moment the Buyer accepts an application for the purchase of Goods on the website of the Online store.
2.6. When Making An Order, The User/The Buyer agrees that the Seller may entrust the execution of the Contract to a third party, while remaining responsible for its execution.
2.7. All rights and obligations under the Contract concluded with the User arise directly from the Seller.
2.8. The products are not subject to mandatory certification in accordance with TR CU 017/2011.
3. Subject of the agreement.
3.1. The subject of this Agreement is to enable Users to purchase Products presented in the Online Store.
3.2. This Agreement applies to all types of Goods and services presented in the Online store, as long as such offers with a description are present in the catalog of the Online store.
4. Registration in the online store.
4.1. Registration in the online store is carried out by clicking on the “register” button.
4.2. Registration in the Online store is mandatory for placing an Order.
4.3. The Seller is not responsible for the accuracy and correctness of the information provided by the User during registration.
4.4. The User undertakes not to disclose to third parties the login and password specified during registration.
4.5. User Communication/The Buyer’s relationship with the Seller’s representatives should be based on the principles of generally accepted morality and communication etiquette. It is strictly prohibited to use obscene words, swearing, insulting expressions, as well as threats and blackmail, regardless of the form and to whom they were addressed.
5. The product and the order of purchase.
5.1. The seller ensures that the Goods presented in the Online store are available in his warehouse. The photos accompanying the Product are simple illustrations to it and may differ from the actual appearance of the Product. The descriptions/characteristics accompanying the Product do not claim to be exhaustive and may contain typos. To clarify the information on the Product, the Buyer must contact the Seller by any means of communication specified in the Online store.
5.2. In the absence of the Goods ordered by the Buyer in the Seller’s warehouse, the latter has the right to exclude the specified Goods from the Order or cancel the Buyer’s Order, notifying the Buyer by sending an appropriate email message to the address specified by the Buyer during registration or by calling the Seller.
5.3. In case of cancellation of a fully or partially prepaid Order, the cost of the canceled Goods is returned by the Seller to the Buyer in the manner in which the Goods were paid.
5.4. The Buyer is fully responsible for providing incorrect information, which resulted in the inability of the Seller to properly fulfill its obligations to the Buyer.
5.5. When processing an Order, the Seller, if necessary, can clarify the details of the Order, agree on the delivery date. The delivery date depends on the availability of the ordered Goods in the Seller’s warehouse and the time required for processing and delivery of the Order.
5.6. The date of delivery of the Goods can be changed unilaterally by the Seller if there are objective, in the Seller’s opinion, reasons or force majeure circumstances.
6. Order delivery.
6.1. The Buyer who placed an Order in the Online store and indicated the delivery address located outside the Saratov region agrees that his Order will be transferred to the transport company that delivers in the territory covering the Buyer’s chosen delivery address.
6.2. Delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.
6.3. Upon delivery, the Order is handed over to the Buyer or to a third party specified in the Order as the recipient (hereinafter, the Buyer and the third party are referred to as the “Recipient”). If it is impossible to receive an Order paid by cashless payment by the above-mentioned persons, the Order can be handed over to a person who can provide information about the Order (departure number and/or Recipient’s full name), as well as pay the cost of the Order in full to the person delivering the Order.
6.4. In order to avoid fraud cases, as well as to fulfill the obligations assumed, upon delivery of a prepaid Order, the person delivering the Order has the right to request a document certifying the identity of the Recipient, as well as to indicate the type and number of the document provided by the Recipient on the Order receipt. The Seller guarantees the confidentiality and protection of the Recipient’s personal data.
6.5. The risk of accidental damage to the Goods passes to the Buyer from the moment the Order is handed over to him and the Recipient of the Order signs the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller reimburses the Buyer for the cost of the Order and delivery prepaid by the Buyer in full after receiving confirmation of the loss of the Order from the Delivery Service.
6.6. The cost of delivery of each Order for individuals is calculated individually, based on information about the delivery address of the Goods, weight, dimensions and delivery method. The cost of delivery is indicated in the online store when placing an Order.
6.7. The terms of delivery of goods by pre-order are calculated individually.
6.8. The Seller’s obligation to transfer the goods to the Buyer is considered fulfilled at the time of delivery of the Goods by the courier to the Recipient or receipt of the Goods by the Recipient at a pre-agreed place of issue of the Order (including the pick-up point).
6.9. When accepting an Order from a courier, the Recipient is obliged to inspect the delivered Goods and check it for compliance with the declared quantity, assortment and completeness of the Goods, as well as check the service life of the delivered Goods and the integrity of the packaging. If there are no claims to the delivered Goods, the Recipient signs the “Order Delivery Form” or another similar document provided by the courier. The signature in the accompanying documents indicates that the claims to the Goods have not been declared by the Recipient and the Seller has fully and properly fulfilled his obligation to transfer the Goods.
6.10. The product presented in the online store meets the requirements of the legislation of the Russian Federation.
6.11. To clarify the date, time and, if necessary, the delivery route, you can contact the operator / manager, by any means of communication specified in the online store.
6.12. The User understands and agrees that the delivery is a separate service that is an integral part of the Goods purchased by the Buyer, the performance of which ends at the time the Recipient receives the Goods and makes payment for it.
7. Payment for the goods.
7.1. The price of the Product is indicated in the online store. In case of incorrect indication of the price of the Goods ordered by the Buyer, the Seller informs the Buyer about this in order to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Buyer, this Order is considered canceled. If the Order has been paid, the Seller returns to the Buyer the amount paid for the Order in the same way it was paid.
7.2. The price of the Goods in the Online store can be changed by the Seller unilaterally. The price of the Order made before the change in the price of the Goods is not subject to change.
7.3. Individuals pay for non-cash payment (payment via the payment form of the online store).
7.4. Особенности оплаты Товара с помощью банковских карт.
7.4.1. In accordance with the Regulation of the Central Bank of the Russian Federation “On the issue of bank cards and on transactions carried out using payment cards” dated 12/24/2004 No. 266-P, transactions on bank cards are carried out by the cardholder or a person authorized by him.
7.4.2. Authorization of bank card transactions is carried out by the bank. If the bank has reason to believe that the transaction is fraudulent, the bank has the right to refuse to carry out this operation.
7.4.3. In order to avoid cases of various kinds of illegal use of bank cards when paying, all Orders paid with a bank card are checked by the Seller. In order to verify the identity of the owner and his/her eligibility to use the card, the Seller has the right to require the Buyer who placed such an order to present an identity document.
7.5. The Seller has the right to provide discounts on Goods and establish a bonus program. The types of discounts, bonuses, the order and conditions of accrual are determined by the Seller independently and are indicated in the Online store.
7.6. An order is considered incomplete if the Buyer has informed about a change in the purchase decision before the start of the order assembly in the warehouse. If the Buyer informed the Seller about this after the start of the assembly of the order in the warehouse, then changes in the configuration are not possible.
8. Return of the goods.
8.1. Non-used goods in sealed packaging are accepted for return.
8.2. The return of the defective goods is carried out on the basis of a claim filed by the buyer in the name of the seller.
8.3. The seller takes all possible measures to minimize the period of exchange of goods. The maximum term for the exchange of goods cannot exceed the terms established by the legislation of the Russian Federation.
9. Confidentiality and protection of information.
9.1. User’s personal data/The Buyer’s data is processed on the basis of Federal Law No. 152 “On Personal Data” and in accordance with the Seller’s policy regarding the processing of personal data.
9.2. When registering, the User provides personal data.
9.3. By submitting their personal data to the Seller, the Visitor /User/The Buyer agrees to the processing of personal data, the receipt of personal data by the Seller from the Visitor / User/The Buyer and other persons, the transfer of personal data to third parties to achieve the purposes of processing personal data and confirms that, when making a decision, he acts freely, of his own will and in his own interest.
9.4. Consent to the processing of personal data is given for the purposes of informing about new products, special promotions and offers, fulfilling obligations under this Public Offer, organizing the delivery of goods to Customers, monitoring the satisfaction of the Visitor / User/The Buyer, as well as quality control of services provided by the Seller.
9.5. The processing of personal data means any action (operation) or a set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification) extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose during the performance of obligations), depersonalization, blocking, deletion, destruction of personal data.
9.6. The Seller has the right to send informational, including advertising messages, to the User’s email and mobile phone/The buyer with his consent, expressed by performing actions that uniquely identify this subscriber and allow him to reliably establish his will to receive the message. User/The Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal by informing the Seller of his refusal by phone or by sending a corresponding application to the Seller’s email address. Service messages informing the User/The Buyer’s information about the order and the stages of its processing are sent automatically and cannot be rejected by the User/The buyer.
9.7. The consent may be withdrawn at any time by revoking the acceptance of this Public Offer through a written request to the Seller. The processing of personal data may be continued if there are grounds specified in paragraphs 2-11 of Part 1 of Article 6, Part 2 of Article 10 and Part 2 of Article 11 of Federal Law No. 152 “On Personal Data”.
9.9. The seller receives information about the IP address of the Visitor of the Online store. This information is not used to identify the Visitor.
10. The validity period of the Public Offer.
10.1. This Public Offer comes into force from the moment of its acceptance by the Visitor/By the Buyer, and is valid until the withdrawal of acceptance of the Public Offer.
11. Additional conditions.
11.1. The Seller has the right to assign or in any other way transfer its rights and obligations arising from its relationship with the Buyer to third parties.
11.2. The online store and the services provided may be temporarily partially or completely unavailable due to preventive or other work, or for any other technical reasons. The Seller’s Technical Service has the right to periodically carry out the necessary preventive or other work with or without prior notification of Buyers.
11.3. In case of questions and complaints from the User/The Buyer must contact the Seller by phone or in any other available way. The parties will try to resolve all disputes arising through negotiations, if an agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Russian Federation.